Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL Express with tracking and drop-off without signature. We will provide a tracking link.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.
We protect all of our products with shock-proof packaging, if you receive any damage parts, please contact us directly through the contact form or firstname.lastname@example.org with pictures and/or videos.
Refunds and returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return your product, you should mail your product to: 103 avenue berthelot, lyon, ARA, 69007, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.